Privacy Policy ron97 – Data Protection & Information Security

1 Introduction

Ron97 ("we", "the Platform") is committed to protecting the privacy of every individual who uses our website and services under the ron97.pro domain. This Privacy Policy transparently explains how we collect, process, store and protect your personal information each time you interact with our platform.

By registering or using any RON97 service, you agree to the terms outlined in this Privacy Policy. If you do not agree with any provision herein, please discontinue use of our platform and contact our support team to close your account.

This policy applies to all users of the RON97 platform, including visitors without an account, registered members, and parties who communicate with us through customer support channels. We encourage you to read this document carefully and contact us if you have any questions.

2 Information We Collect

Ron97 collects your personal information through several key methods: information you provide directly during registration, information automatically generated during your use of the platform, and information received from trusted third-party service providers.

Information you provide directly:

• Full name as shown on official identification documents;
• Date of birth for age verification purposes (18 years and above);
• A valid and active email address;
• A mobile number registered in Malaysia;
• Bank account or digital wallet details (such as TNG eWallet account numbers or DuitNow) for payment processing purposes;
• A copy of your identity document (MyKad or passport) during the KYC process;
• Any additional information you share when contacting our support team.

Information collected automatically:

• IP address and general location data based on IP;
• Device type, operating system, and web browser version used;
• Session data including pages visited, time of visit, and navigation patterns;
• Wagering activity logs and financial transaction records within the platform;
• Cookie data and unique device identifiers for session security purposes.

3 How We Use Your Data

Ron97 uses collected personal information solely for legitimate and necessary purposes in operating the platform effectively. We do not use your data for unrelated purposes without your prior consent.

The primary purposes for which your data is used are as follows:

• Account Management: Create, verify and maintain your member account on the ron97 platform;
• Transaction Processing: Process deposits, withdrawals and all financial transactions securely and accurately;
• Identity Verification (KYC): Meet anti-money laundering (AML) compliance requirements and ensure the safety of the platform ecosystem;
• Customer Support: Enables our support team to provide accurate and effective assistance whenever you need help;
• Platform Security: Detect and prevent fraud, unauthorised access, system abuse and other illicit activities;
• Service Communication: Send important notifications relating to your account, transactions, relevant promotions and policy updates;
• Platform Improvements: Analyse usage patterns in aggregate to improve user experience and the platform's technical performance;
• Legal Compliance: Fulfil our obligations under applicable laws and regulations, including retaining required transaction records.

All data processing is carried out on a valid legal basis — whether based on your consent, contractual necessity, ron97's legitimate interests, or binding legal obligations.

4 Information Sharing

Ron97 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited situations where we need to share your information with trusted parties to keep the platform running properly:

• Payment Providers: Required transaction information is shared with authorised payment processors such as FPX, TNG eWallet and DuitNow providers to enable deposits and withdrawals to be processed securely;
• Technical Service Providers: Companies that assist us in managing technical infrastructure, server hosting, and platform analytics — all bound by strict data confidentiality agreements;
• Regulatory & Enforcement Body: Where required by law, court order, or direction from a competent authority, we will disclose the necessary information;
• Identity Verification Providers: Accredited third-party KYC services that help us verify member identities — only the necessary information is shared.

Every third party that receives ron97 member data is required to comply with strict data security standards and is prohibited from using that information for any purpose other than what is specified in their agreement with ron97.

5 Data Security

Protecting your personal information is ron97's highest priority. We continuously invest in the latest security infrastructure to keep your data safe at all times — whether in transit or stored on our servers.

The technical security measures we implement include:

• 256-bit SSL/TLS encryption for all connections between your device and ron97's servers;
• AES-256 encryption for all sensitive data stored in our databases;
• Two-factor authentication (2FA) available for all member accounts;
• 24/7 real-time security monitoring by our cybersecurity team;
• Periodic security audits by independent third parties to identify and address any system vulnerabilities;
• Role-based access control (RBAC) ensuring only authorised personnel can access specific data;
• Secure, encrypted data backup systems for disaster recovery.

While we take all reasonable precautions, no security system in the world can be guaranteed 100% safe from every threat. We therefore encourage you to also protect your own account by using a strong, unique password and never sharing your login credentials with anyone.

6 Data Retention Period

Ron97 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for the duration your account remains active on the RON97 platform;
• Data After Account Closure: Basic account information and transaction records are retained for a minimum of 5 years after account closure to meet legal compliance and audit requirements;
• Security Logs: Access logs and security activity records are retained for 12 months for investigation and fraud prevention purposes;
• KYC Records: Identity verification documents are retained for the period required under applicable AML regulations, typically no less than 5 years;
• Communication Data: Customer support correspondence records are retained for 2 years for reference and service improvement.

Once the designated retention period has ended, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.

7 Your Rights as a Member

As a ron97 member, you have certain rights regarding your personal information, which we fully respect in accordance with Malaysia's PDPA provisions:

• Right to Access: You have the right to request a copy of the personal information we hold about you at any time;
• Right to Rectification: If any of your information is inaccurate or outdated, you have the right to request prompt correction;
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data — subject to legal retention obligations binding on us;
• Right to Withdraw Consent: You may withdraw consent for data processing at any time, though this may affect our ability to continue providing services to you;
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another platform;
• Right to Object: You may object to the processing of your data for specific purposes such as direct marketing.

To exercise any of the above rights, please contact the ron97 support team via live chat or our official email. We will process your request within 14 business days. In complex cases, this period may be extended to up to 30 days, with prior notification to you.

8 Cookies & Tracking Technologies

Ron97 uses cookies and similar tracking technologies to enhance user experience, maintain session security and analyse platform performance. Cookies are small text files stored in your web browser when you visit our website.

Types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login authentication and session security. They cannot be disabled;
• Functional Cookies: Used to remember your preferences such as language and display settings for a better user experience;
• Analytics Cookies: Helps us understand how members use our platform so we can make continuous improvements. This data is collected in aggregate and anonymised form;
• Security Cookies: Used to detect suspicious activity, prevent unauthorised access, and protect the integrity of user sessions.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the RON97 platform. Security and essential cookies cannot be disabled without disrupting your platform experience.

9 Minor Accounts

The ron97 platform is strictly limited to individuals aged 18 and above. We do not knowingly collect or process personal information from minors. Account registration requires age verification and a rigorous KYC process to ensure compliance with this requirement.

If we discover that personal information of an underage minor has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. If you believe someone under the age of 18 has registered on our platform, please contact us immediately.

10 Privacy Policy Updates

Ron97 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Each new version will be published on this page with a clear update date.

For material changes that may significantly affect your privacy rights, we will notify you via your registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the RON97 platform after that date constitutes acceptance of the updated terms.

We encourage you to review this page regularly to stay informed about how we protect your personal information.

11 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the ron97 Privacy & Compliance team through the following channels:

• Live Chat: Available 24/7 directly on the ron97 platform — the fastest way to get an immediate response;
• Email: [email protected] — for written enquiries that require documentation;
• Telegram: The official ron97 Telegram channel for real-time assistance.

Our support team, proficient in Bahasa Malaysia, operates 24 hours a day, 7 days a week. We are committed to responding to all privacy-related enquiries within 48 business hours.